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Shipping Protocol

IMPORTANT:  ALWAYS CALL BEFORE SHIPPING TO SCHEDULE DELIVERY.  ALWAYS!  NEVER SHIP WITHOUT FIRST CONFIRMING SOMEONE WILL BE AVAILABLE TO RECEIVE THE ITEMS. We are not responsible if a shipment arrives unexpectedly.   Protect your evidence!

Shipping address:

DataChasers, Inc.
Attn: Rick Albee
4271 Central Avenue
Riverside, CA 92506

• FedEx…DataChasers' experience with FedEx has been excellent; you may or may not want to consider this.

• Priority Overnight:  Ship "Priority Overnight" whenever possible.  "Priority overnight" items get special handling; it makes your package an individual, and is well worth the slight additional cost.

• Signature Required maintains chain-of-custody…always require a signature for delivery, regardless.

• Packaging & Shipping Services are available from most FedEx/Kinkos locations.

• Use a reputable carrier/courier that can insure Chain-of-Custody. Enclose additional shipping labels.

• Documentation:  Record the nomenclature of what you ship (manufacturer, model and serial numbers).  

• Tracking: Please e-mail or call with shipping information and tracking numbers.

• Packing Material: Static electricity is not your friend. Do not pack HDDs (hard drives) in Styrofoam or Styrofoam peanuts or similar material that holds static electricity.  Use bubble-type wrap or medium density foam packing. Do not use shredded paper-it compacts.

• Hard Drive Shipping: Do not use packing material that holds static electricity. Ship HDDs in an anti-static bag, completely surrounded by at least two inches of a suitable packing material. Carriers frequently have boxes available at no cost. Most carriers do not charge by the size of box, only by the weight, so use a large enough box to accommodate sufficient packing material… It is always best to error on the side of caution. Never ship a HDD in an envelope-NEVER!

• Laptop Computer Shipping: Do not use packing material that holds static electricity. Three inches of suitable packing material, completely surrounding the laptop, should be sufficient. Use a sturdy enough box to protect the equipment, and sufficient packaging tape to make sure it is secure. DO NOT DISASSEMBLE a laptop to get the HDD serial number.  Always ship the AC power supply with a laptop computer.

• Tower Computer Shipping: Do not use packing material that holds static electricity. Depending on the type and weight of the computer, five to six inches of suitable packing material, completely surrounding the computer, is not too much and may not be enough. Use a very sturdy box, or double-box, and sufficient packaging tape to make sure it is secure.

• Rule of thumb: The heavier the item you are shipping, the more packing material is required to protect it.